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Meet The Team



The Directors

John Lay

John Lay Director

John Lay has been an estate agent his entire working career, with brief spells in Penzance and Helston before making his mark on the Falmouth estate agency market. John’s 30 year experience in Falmouth is unmatched in estate agency with an innate understanding of the local market place, centre to his involvement is his interest in his customers both old and new.

Natalie Dunstan

Natalie Dunstan Director

Natalie started working for Heather & Lay in the Falmouth office over 20 years ago. Born and bred in Falmouth, Natalie’s family have a long history with the town and its past. From working her way up through the administration roles, Natalie soon moved across to the sales side of the business becoming a very successful Sales Negotiator and Office Manager, whilst diversifying her skills to the Land & new Homes department. Natalie’s attributes and value to the business were recognised in 2013 when she was made a Director and in 2018, she moved across to the Penryn office to utilise her skills and experience to take over full responsibility for the Letting & Management side of our business, whilst still retaining her involvement with Tim Heather in Land & New Homes. A consummate all rounder with a watchful eye on performance, and efficiency, Natalie retains an overarching customer facing role and helps control the day to day running of both the Estate Agency and Lettings offices for Heather and Lay.

Residential Sales Team

Dave Rideout

Dave Rideout Property Appraisal Manager

Penny Martin

Penny Martin Property Administrator

Tracy Millington

Tracy Millington Property Administrator

Emma Palmer

Emma Palmer Sales Negotiator

Joe Nesbitt

Joe Nesbitt Sales Negotiator

Mandy Hewitt

Mandy Hewitt Sales Negotiator

Tracey Reeves

Tracey Reeves Sales Coordinator

Property Letting & Management Team

Alistair Iverson

Alistair Iverson New Business & Portfolio Manager

Hugh Knuckey

Hugh Knuckey Portfolio Manager

Deme Clarke-Phipps

Deme Clarke-Phipps Consultant

Kay Wimbury

Kay Wimbury Property & Maintenance Manager

Kate Ellery

Kate Ellery Accounts Administrator

Residential Sales
01326 319 767

3 Church Street, Falmouth
Cornwall, TR11 3DN

Property Letting & Management
01326 374 850

Swingbridge House, Anchor Quay, Penryn, Cornwall, TR10 8GU


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