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Meet The Team

We are proud to say that we are one of the area’s leading estate agents, and we have built our reputation on the tried and tested values of good service and great advice. We have been established in the area for over thirty years, but that is not to say that we are rooted in the past – we employ industry-leading techniques, on-the-ground insight and innovative technology to help you reach your property goals.

We are the only agent in the area with specialist, director led departments in Estate Agency, Property Letting & Management & New Homes. With two prominent offices in Falmouth & Penryn we have professional, enthusiastic and friendly staff who provide fantastic service including extensive marketing and advertising material as well as free up to date market appraisals.
We are exclusive members of The Guild of Property Professionals linked to over 800 offices nationwide. In addition, we have a high quality dedicated website, are registered with all the major property portals and have an extensive database with qualified purchasers and tenants. If you are looking to buy, sell, rent or let you can trust us to deliver on our promises.

The Directors

Tim Heather

Tim Heather

Tim founded Heather & Lay with John Lay in 1987. A respected property professional with unrivalled expertise, he specialises in new developments and pre-planning consultancy. As a result, Heather & Lay have dominated Falmouth’s new homes scene over the last thirty years from the Packet Quays in the late 1980’s to virtually all of the current schemes.

John Lay

John Lay

John Lay has been an estate agent his entire working career, with brief spells in Penzance and Helston before making his mark on the Falmouth estate agency market. John’s 30 year experience in Falmouth is unmatched in estate agency with an innate understanding of the local market place, centre to his involvement is his interest in his customers both old and new.

Natalie Dunstan

Natalie Dunstan

Natalie joined Heather & Lay in 2000 and has built up a wealth of knowledge and experience in all aspects of the property industry, but specialises in new home sales and is often seen on site with hard hat and hi-vis jacket. Natalie was made a director in early 2014 and continues to show great passion and love for the business in the 18 years she has been here.

Residential Sales Team

John Lay

John Lay Director

Jamie Cane

Jamie Cane Sales Manager

Mark Green

Mark Green Sales Negotiator

Dave Rideout

Dave Rideout Sales Negotiator

Penny Martin

Penny Martin Property Administrator

Tracey Millington

Tracey Millington Property Administrator

Tracey Reeves

Tracey Reeves Sales Coordinator

Mandy Hewitt

Mandy Hewitt Sales Negotiator

Property Letting & Management Team

Natalie Dunstan

Natalie Dunstan Director

Alistair Iverson

Alistair Iverson New Business & Property Manager

Hannah Reddy

Hannah Reddy Property Manager

Deme Clarke-Phipps

Deme Clarke-Phipps Accounts Administrator

Tom Archer

Tom Archer Property Manager

Deborah Pinniger Property Manager

Kay Wimbury Property & Maintenance Manager

Residential Sales
01326 319 767

3 Church Street, Falmouth
Cornwall, TR11 3DN

Property Letting & Management
01326 374 850

Swingbridge House, Anchor Quay, Penryn, Cornwall, TR10 8GU


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