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Meet The Team

We are proud to say that we are one of the area’s leading estate & letting agents, and we have built our reputation on the tried and tested values of good service and great advice. We have been established in the area for over thirty years, but that is not to say that we are rooted in the past – we employ industry-leading techniques, on-the-ground insight and innovative technology to help you reach your property goals.

We are the only agent in the area with specialist, director led departments in Estate Agency, Property Letting & Management and Land & New Homes. With two prominent offices in Falmouth & Penryn we have professional, enthusiastic and friendly staff who provide fantastic service including extensive marketing and advertising material as well as free up to date market appraisals.
We are exclusive members of The Guild of Property Professionals linked to over 800 offices nationwide. In addition, we have a high quality dedicated website, are registered with all the major property portals and have an extensive database with qualified purchasers and tenants. If you are looking to buy, sell, rent or let you can trust us to deliver on our promises.

The Directors

Tim Heather

Tim Heather Director

Tim founded Heather & Lay with John Lay in 1987. A respected property professional with unrivalled expertise, he specialises in new developments and pre-planning consultancy. As a result, Heather & Lay have dominated Falmouth’s new homes scene over the last thirty years from the Packet Quays in the late 1980’s to virtually all of the current schemes.

John Lay

John Lay Director

John Lay has been an estate agent his entire working career, with brief spells in Penzance and Helston before making his mark on the Falmouth estate agency market. John’s 30 year experience in Falmouth is unmatched in estate agency with an innate understanding of the local market place, centre to his involvement is his interest in his customers both old and new.

Natalie Dunstan

Natalie Dunstan Director & Head of Lettings

Natalie started working for Heather & Lay in the Falmouth office over 20 years ago. Born and bred in Falmouth, Natalie’s family have a long history with the town and its past. From working her way up through the administration roles, Natalie soon moved across to the sales side of the business becoming a very successful Sales Negotiator and Office Manager, whilst diversifying her skills to the Land & new Homes department. Natalie’s attributes and value to the business were recognised in 2013 when she was made a Director and in 2018, she moved across to the Penryn office to utilise her skills and experience to take over full responsibility for the Letting & Management side of our business, whilst still retaining her involvement with Tim Heather in Land & New Homes. A consummate all rounder with a watchful eye on performance, and efficiency, Natalie retains an overarching customer facing role and helps control the day to day running of both the Estate Agency and Lettings offices for Heather and Lay.

Residential Sales Team

John Lay

John Lay Director

Dave Rideout

Dave Rideout Sales Negotiator

Penny Martin

Penny Martin Property Administrator

Tracy Millington

Tracy Millington Property Administrator

Emma Palmer

Emma Palmer Sales Negotiator

Calum Maher

Calum Maher Sales Negotiator

Mandy Hewitt

Mandy Hewitt Sales Negotiator

Tracey Reeves

Tracey Reeves Sales Coordinator

Property Letting & Management Team

Natalie Dunstan

Natalie Dunstan Director & Head of Lettings

Alistair Iverson

Alistair Iverson New Business & Portfolio Manager

Hannah Reddy

Hannah Reddy Portfolio Manager

Hugh Knuckey

Hugh Knuckey Portfolio Manager

Matt Wolstenholme

Matt Wolstenholme Portfolio Manager

Deme Clarke-Phipps

Deme Clarke-Phipps Portfolio Manager

Kay Wimbury

Kay Wimbury Property & Maintenance Manager

Jackie Jorey

Jackie Jorey Accounts Administrator

Kate Ellery

Kate Ellery Accounts Administrator

Jazmin Dolan

Jazmin Dolan Trainee Lettings Negotiator

Residential Sales
01326 319 767

3 Church Street, Falmouth
Cornwall, TR11 3DN

Property Letting & Management
01326 374 850

Swingbridge House, Anchor Quay, Penryn, Cornwall, TR10 8GU


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