Our Ethos
Results-focused yet people-centric, Heather & Lay has always been about creating an agency that has authenticity and integrity at the heart. We pride ourselves on clear communication and a candid approach to the market. We understand how to position your property and are experienced at pairing the right people with the right property, for the right price.
Speak with Us About Selling your Property…
Positioning your property to achieve the maximum return...
Our team have extensive expertise and although we are multi-faceted, each member of the Heather & Lay team plays to their unique strengths and talents meaning that we bring our customers the strongest sales negotiators and sales nurturers alongside an expert office and admin team so that our sales are backed by strong support.
We act for our clients at all times, promoting and positioning your property to achieve the maximum return and marketing potential. We understand that selling your home is a journey and we put as much effort into the post-sale period as the pre-sale because we know “sold subject to contract” is often where the sale falls through.
Approachable, friendly and always open with our advice and expertise...
For us, we use this second stage of the sale as an opportunity to maximise security, with a dedicated person in charge of the sales progression. We know that this is the point where many properties might get stuck as across the industry, over 30% of house sales fall through before completion, and so we have turned this into an opportunity to be more thorough from the outset, doing our due diligence and in-depth research to minimise problems in part two of the sales experience. We understand that the sale is just the start and our nurture team come into their own for the second part of the process, turning “sold STC” into “sold – got the keys” That’s why we have such a brilliant completion rate, resulting in more sales than our competitors.
Approachable, friendly and always open with our advice and expertise, we are human and hands-on, with a door open policy to discuss all elements of the buying/selling experience. Driven but down-to-earth, we care about our customers.
Home really is where the heart is.
