I would just like to send yourself and the whole team A HUGE THANK YOU. The entire process of finding, applying for, and renting the apartment was fantastic, and all of you have been nothing but helpful.
First of all, let me give you my COMPLIMENTS to you and your company for such professional service. I am really impressed for the high quality in all the aspects.
A JOY - It has been a pleasure dealing with you all. It is a joy to walk into the Falmouth office and feel the energy and buzz, topped off with cheerfulness and good humour.
Mr J Powell
EXPERT SKILLS - My purchase required extra negotiation which John handled superbly, with expert skill and a "balanced" approach towards the three interested parties. Tracey was excellent in keeping me updated and "chasing". The whole team were receptive and friendly whenever I made contact.
EXCELLENT! - John & Tracey were always swift to respond to any queries, made every possible effort to speed up the purchasing process and were always warm, personable and caring! Would recommend them without hesitation.
Mr Tarrant & Miss Nilis
AMAZING THROUGHOUT - Both Mark and Penny were amazing throughout the purchase. Any query we had was answered and nothing was to much trouble. What could have been a stressful time was made a lot easier. Thank you.
Mr and Mrs Middleton
ALWAYS PROMPT AND RESPONSIVE - Thank you for your professional and friendly advice during our purchase. It was very reassuring to kept informed at every stage with prompt responses and trust worthy guidance, we would recommend you to others and in fact we have!
Mr and Mrs Greenaway
IT'S A REAL DREAM to work with you, Kay. I really appreciate the quick action you take at Heather & Lay to get maintenance issues sorted.
THANK YOU Deme for your perseverance in sorting out the account and dealing with all those involved. It must have taken much time and effort to achieve a successful result.
Mr D Colvin
We like that you were always available,
communicative and on top of everything.
Your service felt personalised.
We are really happy that we chose you to sell our house.
Rhiannon was lovely and super enthusiastic.
My husband was really well impressed by Jamie.
We both think he was the reason we chose H&L in the first place.
Mr A Tinson
We are very happy with the overall service.
We received prompt feedback from Potential Buyers.
We especially appreciated that you came to take a new
round of pictures and we believe that was very successful.
Finally, we really appreciate Tracey's involvement,
she was fantastic!!
Very helpful and knowledgeable.
Mrs T Mendez
Heather and lay, can we thank you for your professional handling of the sale of our property, to align a purchaser who fitted the requirement of this particular property, thereby eliminating time wasting potential purchasers who were not likely to get to a position to proceed to contract/ completion, we will recommend you to anyone considering going to the market to sell, once again thank you.
MR AND MRS NICHOLS
The home buying process is rarely easy and both buyers and sellers can feel remote from the process. However, I would say that the staff of Heather and Lay did all they could to smooth the path to a happy completion by always responding to any queries, maintaining frequent contact and being proactive from start to finish. Most importantly, they delivered on their promises and in good time. As purchasers we cannot fault their professionalism and service.
MR AND MRS CARTER
Just a quick note to say Thank you very much for your excellent service - our recent transaction was by no means straight forward and both Kate and I felt that you really went the extra mile to smooth the way to a final agreement. Your approach was extremely even-handed and I feel that both vendor and purchaser have every reason to feel well served by you. And all without a cross word! Thanks again. Kind Regards.
MR AND MRS C
Very pleased with the service
We are very pleased with the service that H&L provide for us as our letting agents and are particularly happy with the individual service, attention and communication provided by yourself. It is really helpful to be able to deal with one person who is so knowledgeable about our individual situation. Good news about the house clean this morning and hopefully the garden spruce-up next week.
Top notch - from the excellent initial meeting with John at the house to all the follow ups. Selling our family home after fifty plus years was quite an ordeal following the passing of our mother. You guys made it easy for us and kept it simple. We really appreciate the excellent friendly service.
PROF. A. PENALUNA
The Slipway - An Owner's Perspective
I am looking at the amazing view as I write... It is framed by a fabulous double rainbow arching from Penryn, right over to its resting place on the river bank opposite. In the foreground, a jumble of sunlit boats and masts. Two minutes later and the wind and rain have arrived and I can barely see the fields where the 'pot of gold' should be. This ever changing view is what I love most about living at The Slipway. The light, the clouds, the colours, the activity on the water all change from minute to minute and never cease to take my breath away. It is a great joy and very calming to just sit and watch it all evolve. In the summer the sunsets over the water have to be seen to be believed. This is my home, my retreat. It is a beautiful, private space which I really enjoy.
The generous open plan living space is light and airy and fronts onto the river. The view through the wide window is the dominant feature, enjoyed even more when the doors are open onto the balcony. My full length corner windows look out onto the marina and up river to Penryn. The clean, understated, elegant design of the building, both outside and in are very appealing to me. Simple, stylish and no fuss. Clean lines, white walls with oak floors and modern, functional kitchens and bathrooms. All in all, very comfortable and efficient. A private garage below is a real bonus. The Slipway definitely has that all important ingredient, location. A fifteen minute walk along a wide raised pavement, following the river into town, beautiful views to the left over the water to Flushing, opening up into the full vista of Falmouth harbour and across the Carrick Roads to St. Mawes. To the right, the stunning, historic stuccoed town houses with their sub-tropical front gardens. Heather and Lay are very attentive agents. They have charmingly and efficiently supported me before, during and since the purchase of my property.
We are finding living at The Slipway is extremely comfortable and quiet. Our first winter is cosy and warm thanks to the lovely underfloor heating and we enjoy watching the activity of boats and birds on the water - even over Christmas.. The house is very well specified, with good quality fittings throughout. We like being close to town, with the shops, pubs and restaurants of Falmouth only an attractive walk away.'
MR AND MRS SWINGLER
John & Mandy were both excellent. The regularity and quality of the contact and information was first class. The whole team were very pleasant, giving an air of competence, creating confidence in them and we would certainly recommend, but hope not to need an estate agent again! We are very grateful - thank you for pulling it all together and continuing to be of help post purchase.REV A & MRS MUMFORD
The standard of service from all staff at Heather and Lay was excellent but especially Dave and Mark. We were updated throughout the whole process and cannot see how you could improve the service we received. We would use and recommend you to anyone selling a house in Cornwall. We wish to thank Heather & Lay in Falmouth for a fast, hassle free service in selling my mother’s house.MRS R CHATTERTON
We are very pleased with the service that H&L provide for us as our letting agents and are particularly happy with the individual service, attention and communication provided by yourself. It is really helpful to be able to deal with one person who is so knowledgeable about our individual situation. Good news about the house clean this morning and hopefully the garden spruce-up next week.MRS M
The overall service was always above average. there is clearly a good team approach, ensuring that we were kept well informed and always reassured that everyone was working in our best interests. This achieved a successful sale within a relatively short time - well done.
MR AND MRS S
Value My Property