We are very happy with the overall service. We received prompt feedback from Potential Buyers. We especially appreciated that you came to take a new round of pictures and we believe that was very successful. Finally, we really appreciate Tracey's involvement, she was fantastic!! Very helpful and knowledgeable. We like that you were always available, communicative and on top of everything. Your service felt personalised. We are really happy that we chose you to sell our house. Rhiannon was lovely and super enthusiastic. My husband was really well impressed by Jamie. We both think he was the reason we chose H&L in the first place. We would definitely use H&L again.
Trust from the start
I knew I could trust Dave from the start. He told me he would sell my house within a week and true to his word he did!! During the sales process I had some stress applied from the developers and he even helped me to sort this out; told them to 'leave me alone' and stop putting pressure on me. He did this without any benefit to himself. He has been so easy to talk to and understand my position, has been very kind and helpful throughout. He even fell in love with my dog and took a picture of him and put it on my fridge as a surprise. I wouldn't hesitate to recommend them in the future.
MR C BROOKES
Communication is the key
Just a note of thanks for all that you did throughout the 6 months. I thought that Heather & Lay and specifically yourself, were totally professional and very helpful and informative. Not exchanging until the day of completion was slightly nerve wracking for me; I imagine also for the vendors. However, I felt comfortable with your service. You were looking after both parties, once the process got underway. Communication was key to the success of getting to the completion date, and this element was very good throughout. I would recommend Heather & Lay.