The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides a free, impartial and independent alternative dispute resolution service. The resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party.

The Guild has been working alongside independent estate agents for nearly 20 years in which there has been a lot of change. The Guild believes that, a reliable partner to help you through the complex process of moving, remains fundamental. Whether you are a member of the public or an interested agent, The Guild is a mark of authority you can trust.

With more than 225 years’ experience Nalders is committed to providing quality legal services to each and every one of their clients. Nalders provide a comprehensive range of services; whether in respect of property, business advice or litigation, an injury, or a will, Nalders have solicitors and conveyancers who can help throughout Cornwall.

The Information Commissioner's office (ICO) is a non-departmental public body which is the independent regulatory office dealing with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. Their main purpose is to uphold information rights in the public interest, promoting openness and data privacy for individuals.

Rightmove is the biggest marketplace for all types of property to buy or rent in the UK. More than 80% of all UK Estate Agents, including Heather & Lay choose to be members of Rightmove and advertise their properties on the Rightmove website.

Zoopla is the UK's most comprehensive property website, focused on empowering users with the resources they need to make better-informed property decisions. Zoopla has become an essential resource for buyers, sellers, owners and agents alike.

The Tenancy Deposit Scheme (TDS) is a government-approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd. TDS protects more than 1.4 million deposits in England and Wales.

The Cornwall Responsible Landlords Scheme is the first time a rental standard has been created for Cornwall, outlining what privately rented accommodation should offer. The scheme is a voluntary registration scheme and is designed to support private landlords and lettings agents and promotes high standards.