Current Statistics ►

From 1st April, all new rental leases and renewals of tenancies will be required to have an energy performance rating of at least E on an Energy Performance Certificate (EPC). For existing tenancies, the regulations come into force on 1st April 2020.

We wondered how much tenants are prepared to pay for energy efficiency. Properties across England and Wales let in 2017 with an energy performance rating of E achieved 3.1% more per square foot than properties let with an F or G rating. On an 800 square foot property, this equates to an average of £360 per year.

The majority of landlords are well prepared, but we calculate that around 7% of properties let in 2017 still need to be brought up to the standard required. Best prepared are London landlords where just 4.9% of properties let last year were lower than an E rating, while in the South West more than 10% of properties did not meet the standard.

At the top of the scale, properties with an A or B rating achieved, on average, 31% more per square foot than F and G rated properties in 2017. On an 800 square foot property, this equates to an average premium of £3,600 per year.

January 2018

December 2017



We would like to take this opportunity to thank you

for your continued support which has made 2017

such a successful year

and we look forward to working with you

in 2018 and beyond. 




This year we have been supporting Christmas Jumper Day in aid of Save the Children UK. Every one has been getting into the swing of things with some festive cheer at both our offices in Falmouth and Penryn, raising a total of £64.70. Not bad for a small team - Well done everyone!

September 2017

After months of hard work, our new website finally went live over the weekend and is looking fantastic! Why not have a good look around and see what amazing new features and information are included.

Natalie took part in the Cancer Research Race for Life Pretty Muddy on Sunday 3rd September. It was "pretty muddy" due to the Cornish Autumn weather, but a brilliant time was had by all and Natalie raised a fantastic total of £183.00 for Cancer Research!

August 2017


Our new banner has arrived today ready for tonight, and it looks great!! We are proudly sponsoring the Pink Wig event which is part of Falmouth Week and raises funds for vital research projects, the best care for breast cancer patients in Cornwall and a safer future for the next generation.​

The Real Debate Should be over Service

The Real Debate Should be over Service

News & Legislation The Guild of Professional Estate Agents 10th May 2016

One of the burning questions in the property market is whether the new ‘online’ models are a passing fancy, or a fundamental disruptor to an industry which has seen little major change in the last 10 years. Marcus Whewell, CEO of The Guild of Professional Estate Agents, discusses what impact they will have on the estate agency industry. 

Whisper it quietly, but my provocation is that this is only a sideshow; the future battle for the hearts and minds of estate agency will be over the customer experience, not technology or cost. The former is only a means to an end, and the latter is what marketers resort to when they have no significant points of differentiation.

Agents are paid to sell houses / let properties, not to market them; in truth, many people now believe that the major portals can deliver the latter just fine on their own. 

There is, in general, a broad lack of understanding of what agents really do. Add to this a fragmented market which often publishes inconsistent and confusing data, plus a shortage of residential stock, and it is no surprise that vendors and landlords expect more for less. But employing a so-called professional (however technically advanced) to fail to sell your property is not a sustainable or compelling proposition. 

So the real revolution may not be ‘online’ (almost every so-called agent is already in this space), but great marketing and consistent delivery of high levels of service. Because real differentiators are hard to find, agents have almost halved their (percentage) commission rates in the last decade, yet the biggest opportunity of all may be right in front of us.

Great service is not just convenient opening hours and polite and timely communications (although there is also work to do here); true professionals provide local, timely and appropriate advice throughout the transactions process to help secure a better result than would have been achieved otherwise. This can’t be aggregated and distilled, but needs local expertise and commitment. However, harness this to useful and clever technology (such as 24/7 online booking of appointments), and we may have a change of gear.

Some agencies seem to have taken this to heart, and are attempting to transform themselves by adopting a large retailer approach. Unfortunately, supermarkets have never proven to be good estate agents.

The smart money will focus on customer engagement, positive relationships, and consistent achievement; the other end of the service scale (minimum fees, irregular contact, and constant disappointment) will become the graveyard for the resistant, stubborn, sickly and obsolescent. 

‘He will profit most who serves best’.

Residential Sales
01326 319 767

3 Church Street, Falmouth
Cornwall, TR11 3DN

Property Letting & Management
01326 374850

Swingbridge House, Anchor Quay,
Penryn, Cornwall TR10 8GU

Land & New Homes
01326 374850

Swingbridge House, Anchor Quay,
Penryn, Cornwall, TR10 8GU

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