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Maintenance Service

It is essential that all maintenance issues are reported to us swiftly and in line with the below guidelines, priority will be assigned accordingly to resolve all issues

In general the Landlord’s responsibilities are to ensure that the house is wind and watertight and structurally sound, and to ensure that the heating and other fixtures work properly.​ If a repair needs to be reported, please phone our office on 01326 374 850 and a member of staff will be happy to assist you. Please report repairs as and when they happen and do not wait until the next inspection is due. Wherever possible please phone us first thing in the morning as this will enable us to deal with the repair as quickly as possible.


Out of Hours Service

If an urgent repair or emergency arises out of hours, then please follow the guidance below to enable you to deal with the matter until the office reopens.  

Gas: If you smell gas, call Transco immediately on 0800 111 999.

Fire: Imediately dial 999 and ask for the Fire Service. Even if the fire is small/contained or you manage to extinguish the flames, please still call them as they will ensure the safety of the property. Any repairs can be dealt with and will commence once we open.​



During busy periods, we will apply the following guildelines in order to prioritise maintenance work:

High Priority

Medium Priority

Low Priority

Residential Sales
01326 319 767

3 Church Street, Falmouth
Cornwall, TR11 3DN

Property Letting & Management
01326 374 850

Swingbridge House, Anchor Quay, Penryn, Cornwall, TR10 8GU


Please note all calls are recorded for training and monitoring purposes.
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