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Why choose Heather & Lay


Exceptional Marketing

We pride ourselves on knowing our industry very well and therefore give you access to a comprehensive range of both traditional and modern methods of marketing, ensuring your property is exhibited professionally, reliably and in a consistently attractive manner in order to maximise responses from suitable tenants.


Exceptional Service

We believe in people before property, so exceptional service starts by taking the time to understand the bigger picture behind your investment, your move and timescales involved. So whether you're adding to your existing portfolio, moving from another letting company, or are a landlord for the first time, speak to Heather & Lay.


Exceptional Results

We believe that every tenancy will have two types of inter-related results; quantative i.e. the price achieved, timescales and fee paid and qualitative i.e. the professionalism and integrity of our service. We aim to delight on both counts. Why not click on the image above, to see what our customers say about us?


Is your property ready to let?

At Heather & Lay we have unrivalled local experience in letting properties of all shapes and sizes and there are plenty of things to bear in mind. Our aim is to provide you with all the help you need to get your property "lettings ready". Why not use our handy “Preparing your Property for Letting” guidelines to establish whether your property makes the grade?



Two Levels of Service

​At Heather & Lay we provide professional property advice and offer flexible solutions for our landlords. We offer two levels of service to accommodate the needs of our clients, including a Fully Managed Service for those that would like the convenience and peace of mind that this "all inclusive" option offers.



1. The Full Management Service ensures that every aspect of the lettings process is dealt with by Heather & Lay on your behalf and you avoid having to deal with any of the time consuming and demanding issues that can arise during a tenancy. This service is ideal for distant or time restricted landlords.

2. The Letting and Rent Collection Service is ideal for those landlords who have the experience and time to be involved with their property and tenants. Heather & Lay however, deal with all elements of marketing, professional referencing, legal documentation and deposit handling (if selected). We also ensure that all applicable rent is collected in a timely manner.

Below we have listed the benefits of each particular option:

  1 2  
Advertising and promoting the property until a suitable tenant is found ü ü  
Arranging viewings and accompanying prospective tenants ü ü  
Taking up references and carrying out credit checks on prospective tenants ü ü  
Preparing the tenancy agreement (fee applies) ü ü  
Registering and signing up the tenant ü ü  
Collecting the first month’s rent and security deposit ü ü ü
On-going collection of rent ü ü ü
Paying rent into the landlord account by BACS ü ü ü
Handling of deposit funds under TDS rules (fee applies) ü ü ü
Displaying a Heather & Lay board ü ü ü
Chasing late or non-payment ü ü ü
Serving legal notices to regain possession if required (fees may apply) ü ü ü
Notifying local authority for council tax responsibility and utility companies ü   ü
Landlord support and advice helpline ü   ü
Providing a monthly statement of account ü ü ü
Arranging an independent inventory (fee applies) ü ü ü
Interim checks on the visual condition of the property with photo report ü ü ü
Arranging any maintenance and repairs as and when necessary ü ü ü
Paying any bills on the property from rent collected (e.g. maintenance etc) ü ü ü
Secure online access to your property file ü ü ü
Renewing gas or other safety certificates ü ü ü
Dealing with any claim from the deposit against the tenant if necessary ü ü ü






If you have any questions or would like more information please contact us to discuss your requirements and to book a valuation; our team would be more than happy to help! 


You can reach the Property Lettings and Management team on 01326 374 850

Residential Sales
01326 319 767

3 Church Street, Falmouth
Cornwall, TR11 3DN

Property Letting & Management
01326 374 850

Swingbridge House, Anchor Quay, Penryn, Cornwall, TR10 8GU




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