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Enthusiastic and Knowledgeable

As you are aware my husband and I recently viewed Lower Penelewey, Feock which, after a lot of consideration, we decided not to proceed with. However, we both commented on the professionalism of your employee, Lauren, who showed us around. She was both enthusiastic and knowledgeable regarding the property and any details she was unable to provide, she later found out for us. We have viewed several properties over the years with different estate agents but we both agree Lauren's personality and professionalism singled her out as one of the best! With thanks.

MR AND MRS

Trust from the start

I knew I could trust Dave from the start. He told me he would sell my house within a week and true to his word he did!! During the sales process I had some stress applied from the developers and he even helped me to sort this out; told them to 'leave me alone' and stop putting pressure on me. He did this without any benefit to himself. He has been so easy to talk to and understand my position, has been very kind and helpful throughout. He even fell in love with my dog and took a picture of him and put it on my fridge as a surprise. I wouldn't hesitate to recommend them in the future.

MR C BROOKES

Communication is the key

Just a note of thanks for all that you did throughout the 6 months. I thought that Heather & Lay and specifically yourself, were totally professional and very helpful and informative. Not exchanging until the day of completion was slightly nerve wracking for me; I imagine also for the vendors. However, I felt comfortable with your service. You were looking after both parties, once the process got underway. Communication was key to the success of getting to the completion date, and this element was very good throughout. I would recommend Heather & Lay.

PURCHASER

 

 

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John, Mandy, Jill and Mark were of the highest quality, always ready to help. Professional, wonderful level of communication and reassuring. I have had to deal with a selection of estate agents in the past four years and Heather and Lay stand head and shoulders above the rest. I could not have asked for more. John Lay was patient and knowledgeable and I felt I could rely totally on him. I liked his honesty!

DR. P. BARTON

excellent

 

We are very pleased with the service that H&L provide for us as our letting agents and are particularly happy with the individual service, attention and communication provided by yourself. It is really helpful to be able to deal with one person who is so knowledgeable about our individual situation. Good news about the house clean this morning and hopefully the garden spruce-up next week.

​MRS M

 


 

 

 

 

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Thank you

Heather and lay, can we thank you for your professional handling of the sale of our property, to align a purchaser who fitted the requirement of this particular property, thereby eliminating time wasting potential purchasers who were not likely to get to a position to proceed to contract/ completion, we will recommend you to anyone considering going to the market to sell, once again thank you.

MR AND MRS NICHOLS


Delivering promises

The home buying process is rarely easy and both buyers and sellers can feel remote from the process. However, I would say that the staff of Heather and Lay did all they could to smooth the path to a happy completion by always responding to any queries, maintaining frequent contact and being proactive from start to finish. Most importantly, they delivered on their promises and in good time. As purchasers we cannot fault their professionalism and service.

​MR AND MRS CARTER

Excellent service

Just a quick note to say Thank you very much for your excellent service - our recent transaction was by no means straight forward and both Kate and I felt that you really went the extra mile to smooth the way to a final agreement. Your approach was extremely even-handed and I feel that both vendor and purchaser have every reason to feel well served by you. And all without a cross word! Thanks again. Kind Regards.

MR AND MRS C


Very pleased with the service

We are very pleased with the service that H&L provide for us as our letting agents and are particularly happy with the individual service, attention and communication provided by yourself. It is really helpful to be able to deal with one person who is so knowledgeable about our individual situation. Good news about the house clean this morning and hopefully the garden spruce-up next week.

MRS M

 

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Top notch - from the excellent initial meeting with John at the house to all the follow ups. Selling our family home after fifty plus years was quite an ordeal following the passing of our mother. You guys made it easy for us and kept it simple. We really appreciate the excellent friendly service.

PROF. A. PENALUNA

The Slipway - An Owner's Perspective

 

I am looking at the amazing view as I write... It is framed by a fabulous double rainbow arching from Penryn, right over to its resting place on the river bank opposite. In the foreground, a jumble of sunlit boats and masts. Two minutes later and the wind and rain have arrived and I can barely see the fields where the 'pot of gold' should be. This ever changing view is what I love most about living at The Slipway. The light, the clouds, the colours, the activity on the water all change from minute to minute and never cease to take my breath away. It is a great joy and very calming to just sit and watch it all evolve. In the summer the sunsets over the water have to be seen to be believed. This is my home, my retreat. It is a beautiful, private space which I really enjoy.

The generous open plan living space is light and airy and fronts onto the river. The view through the wide window is the dominant feature, enjoyed even more when the doors are open onto the balcony. My full length corner windows look out onto the marina and up river to Penryn. The clean, understated, elegant design of the building, both outside and in are very appealing to me.​ Simple, stylish and no fuss. Clean lines, white walls with oak floors and modern, functional kitchens and bathrooms. All in all, very comfortable and efficient. A private garage below is a real bonus.​ The Slipway definitely has that all important ingredient, location. A fifteen minute walk along a wide raised pavement, following the river into town, beautiful views to the left over the water to Flushing, opening up into the full vista of Falmouth harbour and across the Carrick Roads to St. Mawes. To the right, the stunning, historic stuccoed town houses with their sub-tropical front gardens. Heather and Lay are very attentive agents. They have charmingly and efficiently supported me before, during and since the purchase of my property. 

SLIPWAY RESIDENT

 

We are finding living at The Slipway is extremely comfortable and quiet. Our first winter is cosy and warm thanks to the lovely underfloor heating and we enjoy watching the activity of boats and birds on the water - even over Christmas.. The house is very well specified, with good quality fittings throughout. We like being close to town, with the shops, pubs and restaurants of Falmouth only an attractive walk away.'

MR AND MRS SWINGLER

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Both Excellent

John & Mandy were both excellent. The regularity and quality of the contact and information was first class. The whole team were very pleasant, giving an air of competence, creating confidence in them and we would certainly recommend, but hope not to need an estate agent again! We are very grateful - thank you for pulling it all together and continuing to be of help post purchase.

REV A & MRS MUMFORD

Would Recommend

The standard of service from all staff at Heather and Lay was excellent but especially Dave and Mark. We were updated throughout the whole process and cannot see how you could improve the service we received. We would use and recommend you to anyone selling a house in Cornwall. We wish to thank Heather & Lay in Falmouth for a fast, hassle free service in selling my mother’s house.

MRS R CHATTERTON

Very Happy

We are very pleased with the service that H&L provide for us as our letting agents and are particularly happy with the individual service, attention and communication provided by yourself. It is really helpful to be able to deal with one person who is so knowledgeable about our individual situation. Good news about the house clean this morning and hopefully the garden spruce-up next week.

MRS M

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The overall service was always above average. there is clearly a good team approach, ensuring that we were kept well informed and always reassured that everyone was working in our best interests. This achieved a successful sale within a relatively short time - well done.

MR AND MRS S

Residential Sales
01326 319 767

3 Church Street, Falmouth
Cornwall, TR11 3DN

Property Letting & Management
01326 374850

Swingbridge House, Anchor Quay,
Penryn, Cornwall TR10 8GU

Land & New Homes
01326 374850

Swingbridge House, Anchor Quay,
Penryn, Cornwall, TR10 8GU

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