We have an established team of trained staff; personable and friendly we are here to help provide a professional service to Landlords and Tenants alike.
Tim Heather – Director
Tim founded Heather and Lay with John Lay in 1987. A local estate agent with a wide range of experience from conventional estate agency to development and letting. Starting his estate agency experience over 32 years ago in Penzance. A career move to Helston provided a brief interlude to his Falmouth and Penryn sojourn!
Alistair Iverson – Lettings Manager
Alistair has worked in lettings for 10 years and is ARLA qualified, he is well versed in every aspect of letting and prides himself on building strong relationships with landlords and tenants alike. Before moving to Cornwall he worked for an independent letting agent in the City of Bath World Heritage Site for 7 years and then for a large corporate agency in upmarket Clifton Village ,Bristol. Always positive in his attitude you can rest assured that your property is in safe hands.
Sarah Symes – Property Manager
Originally from Kent, Sarah moved to Cornwall in 2003, where she attended Truro College and gained BTECs in Business and Secretarial Studies. Since leaving college Sarah has worked in a variety of job roles, including Retail Management, Commercial Art and Marketing before settling into the world of Estate Agency. Sarah prides herself on building rapport with landlords and tenants, making use of her extensive knowledge of the local area and drive to achieve results for both. Sarah is thoroughly pleased to have joined the fantastic team here at Heather & Lay.
Jo O’Mahony – Lettings Negotiator
Katerina Smith – Maintenance Co-ordinator
Katerina has a wealth of experience in customer services. She has previously worked at an established letting agency in Helston and on cruise ships. Kat heads up our viewing team and is versed in finding quality tenants for quality properties. She will help landlords and tenants get everything in place, ready for their move in and the start of tenancy.
Howard Richards – Property Inspector
Before joining Heather and Lay Howard worked for nearly 20 years for the local authority based in Truro. For most of that time Howard managed the Private Sector Housing Team which is a service to improve privately owned and rented homes. Howard has a wealth of experience in this field including a good knowledge of legal, housing standards. During his work with the council Howard worked closely with many private landlords and local letting agents to advise and take action to ensure properties are safe and free from harmful conditions.
Kay Wimbury – Maintenance Co-ordinator
Kay has been with us since January 2016 and together with Katerina will provide full maintenance support. Kay is an experienced letting agent with over 6 years of experience in all aspects of property letting.
Katie Harris – Lettings Administrator
Recently relocated to Cornwall from Berkshire, has been in lettings for 8 years and worked for a large independent letting agent in Berkshire. Katie has worked in various areas of the lettings industry from carrying out periodic inspections, arranging maintenance, valuing properties for marketing and completing tenancy agreements and referencing. Katie completed the lettings ARLA NFOPP award in 2011 and brings knowledge and experience to the team.
Lisa Schofield – Lettings Negotiator
Lisa is a people person and works within our viewings team, she has a wide range of property experience and is adept at matching applicants to the right property. Lisa has a degree in business studies and has worked on wide range of projects from property development to Health services for East Devon County Council.
Poppy Head – Receptionist
Poppy has been working with Heather & Lay for over a year now in the Penryn office, as receptionist she has learnt the ropes of lettings. Poppy’s background in performing arts have made her confident and approachable, finishing Falmouth sixth form with a distinction star in performing arts and Maths.
Karen Ward – Receptionist
Karen has extensive customer service and administrative experience having worked within both the busy and fast paced hospitality and retail industries.
Karen is excited to be part of the busy team at Heather and Lay and gaining knowledge in all aspects relating to the property industry.